Refund Policy
Welcome to CanvasHiddenConnect Refund Policy. We strive to provide delicious meals and a pleasant experience at London, United Kingdom. This policy explains when you can request a refund, how it is processed, and what you can expect from us. If you have any questions, you can reach us at +44 20 1234 5678 or visit our website at canvashiddenconnect.xyz.
Overview. We offer a fair and transparent refund policy for orders fulfilled through our pizza services. Refunds are considered for items that arrive damaged, are incorrect, or are not prepared as described. Each refund request is evaluated on a case-by-case basis to ensure a reasonable and timely resolution. Our standard currency is £, and all monetary adjustments follow local regulations and your original payment method when possible.
Eligibility. To be eligible for a refund, you must submit a request within 7 days of delivery. Eligible reasons include:
- Incorrect item delivered or missing items from the order
- Pizza or sides arrived cold, undercooked, or spoiled beyond acceptable standards
- Allergen or ingredient information provided at checkout was inaccurate and affected your experience
- Order not fulfilled according to the description on the product page
Non-eligibility. Refunds are not available for:
- Delays caused by factors outside our control after delivery is completed
- Change of mind, preference, or dietary restrictions that were not communicated at the time of ordering
- Partial consumption of items or missing receipt details
Process. To request a refund, please contact us via phone at +44 20 1234 5678 or email at the address provided on our site. Include your order number, delivery date, item(s) in question, photos if available, and a brief description of the issue. Our team will review your request within 2–3 business days and notify you of the outcome. If approved, a replacement, store credit, or a refund to the original payment method will be offered, depending on the nature of the issue and your preference.
Damaged or incorrect items. If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with supporting photos. We will arrange for a replacement at no additional cost or issue a full refund to your original payment method. If a replacement is not available, you may choose a credit for use on CanvasHiddenConnect orders or a refund in £.
Quality and freshness. We take pride in the quality and freshness of our ingredients, including our signature pizzas, sides, and non-alcoholic beverages such as juices and sodas. If you believe the product did not meet our quality standards, contact us promptly to discuss a suitable remedy, which may include a replacement or a refund.
Delivery issues. If your delivery experiences a significant delay, a wrong address delivery, or items missing from the order, please report it within the stated timeframe. We may request delivery documentation or confirmation details to verify the issue before issuing a refund or credit.
Returns to the store. In some cases, customers may be offered to return items for inspection. Our team will provide instructions and any necessary documentation if a return is required. Refunds for returned items will be issued following inspection and confirmation of eligibility.
Information security. We protect your personal information and payment details in accordance with our privacy practices. Refund processing will only use the information necessary to complete the transaction and will be conducted via secure channels. For address and contact details, you may review or update your preferences through canvashiddenconnect.xyz.
Where refunds occur. Refunds are typically issued to the original payment method. In some cases, store credit or a temporary payment reversal may be issued to facilitate resolution. If you require a refund to a new method, please contact our support team to discuss options.
Contact and updates. We will communicate the status of your refund request via your provided contact information. You may review your order history and refund status on our site using your account details. For questions about the policy or exceptions, reach out to us at +44 20 1234 5678 or via canvashiddenconnect.xyz for the latest information.
Governing terms. This policy is subject to change at any time to reflect regulatory requirements or changes in our operations. The version in force at the time of your request will apply. Last updated information will be reflected on our site. For reference, our contact information is +44 20 1234 5678 and canvashiddenconnect.xyz; the registered business address is 12 Frith Street, London, W1D 3BG, United Kingdom.
Thank you for choosing CanvasHiddenConnect for your pizza needs. We appreciate your trust and will endeavor to resolve any issues promptly and fairly, so you can enjoy our pizzas with confidence.